Vancouver Systems Administrators

n. One who manages and maintains computer systems and software, as for a business or institution.

We are responsible for ensuring the smooth running of computer systems. Tasks vary depending on the size and structure of the organisation, but will typically include:

installing and configuring computer systems; monitoring and maintaining computer systems and networks;
talking staff/clients through a series of actions - either face-to-face or over the telephone;
troubleshooting system and network problems and diagnosing and solving hardware/software faults;
finding solutions to problems, be it through creating a desktop short cut or fixing a major fault on the operating system;
replacing parts as required;
providing support documentation, including procedural documentation;
following diagrams and written instructions to repair a fault or set up a system;
running network applications to support system and users;
supporting new applications;
setting up new users;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing several open cases at one time;
rapidly establishing a good working relationship with strangers in their premises to make necessary repairs (contract businesses);
testing/evaluating new technology;
conducting electrical safety checks on computer equipment.

Systems Administration

Definition: system administrator